Invest in customer relationship management with the leading Microsoft Dynamics 365 CRM solution. In today’s digital world, it is critical that your business provides an engaging customer experience. We can fully customize and implement your Dynamics 365 CRM system.
Why Microsoft Dynamics 365
Dynamics 365 Customer Engagement offers a unique set of “out of the box” productivity tools across Sales, Marketing, Customer Service, Field Service, Project Service Automation and Social Media engagement. These “out of the box” solutions can readily be customized to the specific needs of your organization, even if your organization does not have “customers” per se or does not actually sell anything.
Dynamics 365 is much more than a data entry system. It’s intelligent, informative, and drives a streamlined approach to manage customers and key relationships. It’s a valuable tool that not only equips teams to be more productive and educated but also gain deeper insights into the entire relationship across multiple business units.
Increased Client Retention
Differentiate your organization with insights to more personalized service, making every engagement with your customer a positive and meaningful experience.
Work With a Leading Solution
With on-premise, in-the-cloud and partner-hosted deployment options, extendibility and flexibility, and unmatched connectivity with other Microsoft tools Dynamics 365 is leading the way in innovation and usability.
Boost Productivity & Effectiveness
With intuitive and collaborative tools to optimize your resources and built-in intelligence, prioritize and plan for successful outcomes.
Access information when and where you need it, in real time!
Accelerate Revenue Growth
Increase sales by gaining visibility and insights to real-time data and analytics dashboards, allowing for predicting customer needs and timely informed decisions.
Adaptable to Your Specific Needs
The platform is customizable and can be tailored to support many scenarios outside of traditional sales and customer service.
Harness the full power of Microsoft
The rapid growth and adoption of Microsoft Dynamics 365 is a testament to the investments Microsoft has made in delivering a world-class solution that real people can use to streamline their operations, improve customer services, and be more productive. Microsoft is currently investing around one billion dollars per year in R&D for the Dynamics platform. This considerable investment is demonstrative of Microsoft’s commitment to the offering and to rapidly growing the capabilities of the platform beyond other CRM products.
"Microsoft uniquely delivers a comprehensive, end-to-end approach to business applications helping you unify data and relationships, build intelligence into your decision making, and accelerate business transformation."
Whitecap's Approach to Getting You Started
Analyze specific requirements
We start with understanding your needs and objectives via a Discovery process (or a formal eRAD) where we elaborate on the requirements to a level of detail sufficient for system design.
Deliver to your specific needs
With an understanding of your requirements and business objectives, Whitecap will configure the appropriate customer engagement platform in keeping with these objectives. And in this way, we fit the tool to your business rather than fit your business to the tool.
Why Whitecap for your CRM Implementation?
Because no two organizations are the same in terms of how they operate, they need a solution that can easily be molded to fit their unique business processes.
Microsoft Dynamics 365 is easy to use, and it integrates perfectly with other Microsoft Office products that in all likelihood you already use every day. It is highly adaptive, flexible and provides a rapid development environment.
But in order to take advantage of all this powerful tool has to offer, you need an experienced, qualified and proven software developer to help you create and configure the Dynamics solution that is just right for your business. And if a tiny bit of customization is required to get you exactly and precisely where you need to be, then you need a developer that can easily make these modifications and integrations as well.
These are Whitecap’s core competencies. As a Microsoft GOLD* partner, we have been building and integrating custom software solutions for over 20 years now. It’s what we do best!